Professional Communication and Ethics Importants Questions

Professional Communication and Ethics Importants Questions

UNIT 1: Foundation of Professional Communication

• What is meant by “proxemics” in non-verbal communication?
• What do you mean by the term “concord” in grammar?
• What is the difference between a heading and a letterhead in professional correspondence?
• Define the term “algorithm” in the context of professional communication.
• What are commonly confusing words? Give examples.
• Explain the communication process with a suitable diagram.
• What are the main barriers to effective communication? How can they be overcome?
• Describe the key principles of professional communication.
• What is the role of vocabulary and grammar in professional settings?
• Explain the concept of “short, polite closing” in professional letter writing.
• Differentiate between formal and informal communication in the workplace.
• Discuss the fundamentals of language and their role in professional communication.
• Write a detailed note on the historical development of professional communication.
• How does the communication process work in organizational settings? Explain with examples.

From Readings

• What is the central theme of “Mother Tongue” by Amy Tan?
• Summarize “The Letter” by Dhumketu and its relevance to professional communication.

UNIT 2: Oral Communication

• What does the “Talk, Don’t Read” principle of presentation mean?
• Define “reported speech” with an example.
• What are professional idioms? Give two examples.
• Describe the “Talk, Don’t Read” principle and why it matters in presentations.
• What are the key skills required for public speaking and presentation?
• Explain the concept of professional dialogue with examples.
• What is the difference between an interview and a professional dialogue?
• Discuss the importance of elevator pitches in professional settings.
• What are meetings and agendas? How should they be conducted professionally?
• Explain the various public speaking and presentation skills needed for IT professionals.
• How should one prepare for a professional interview? Discuss in detail.
• Write an essay on the importance of oral communication in the modern workplace.

From Readings

• What is the main argument in “Death by PowerPoint” by Angela R. Garber?
• What does Maria Ressa mean in “Our world on fire needs you”?

UNIT 3: Writing Professionally

• What is the purpose of a résumé in professional settings?
• Define “notice writing” in professional communication.
• What are the key differences between formal and informal letters? Mention at least three structural differences.
• How do you write an effective professional email? What elements must it include?
• Explain the structure of a cover letter with an example.
• What is the role of text messages and memos in professional communication?
• Describe the features of a well-written business letter.
• You recently bought a microwave oven from an online retailer for Rs. 10,500. After one week, it started overheating and consuming more power. Your brother found a similar oven for Rs. 8,000 at a local shop. Write a complaint letter to the online retailer, supply.com, Pepsikola, Kathmandu.
• Write a detailed note on the types and formats of professional writing used in IT workplaces.
• How do résumés and cover letters contribute to professional identity? Explain with examples.

UNIT 4: Interpersonal and Group Communication

• What is the “Stone Soup Effect” as a metaphor in group communication?
• Define sociogram and its use in team dynamics.
• Discuss the importance of active listening and its three main degrees: Repeating, Paraphrasing, and Reflecting.
• What is a sociogram and how does it help in understanding team dynamics?
• Explain the concept of leadership and communication in team settings.
• How do you adapt communication styles for diverse audiences?
• What is the listening environment in the workplace and why does it matter?
• How can effective communication improve leadership in an organization? Discuss with examples.
• Write an essay on the challenges of interpersonal communication in multicultural workplaces.
• Explain the role of group communication in IT project management.

From Readings

• What is the central message in “Gateman’s Gift” by R. K. Narayan?
• Summarize “My School” by Rabindranath Tagore and its lesson on communication.
• What does David Goleman argue in “Computer and the Pursuit of Happiness”?
• According to Yuval Noah Harari in “The Collapse of the Family and the Community,” what communication changes does modernization bring?

Grammar Focus

• Rewrite the following using correct tense:
  • My father (not drink) coffee very often. He (drink) it now.
  • My sister (work) in an American company at the moment.
  • Look at the Bagmati River. It (flow) faster than usual.
  • Normally I (go) to bed at 11 am.
  • I (hear) some strange noise now.
• Fill in the blanks with at, on, in:
  • The old temple is hidden deep _______ the forest.
  • We waited _______ the bus stop for over an hour.
  • The birds were flying _______ the sky in perfect formation.

UNIT 5: Digital Communication

• What is “Netiquette”? Give two examples.
• What does the term “online professionalism” mean in digital communication?
• What is plagiarism and how does it relate to digital ethics?
• Define Netiquette. Discuss the ethical implications of “Flame Wars” and “Cyberbullying” in professional cyberspace. How can practicing “The Human Element” and “Compassion” improve digital interactions?
• What are the ethical issues of plagiarism and online plagiarism for IT professionals?
• How should social media be used responsibly in professional life?
• Explain the role of visual etiquette in online meetings and video calls.
• What are collaborative tools and how do they support professional communication?
• Write an essay on the challenges and responsibilities of online professionalism in the digital age.
• How does social media reshape professional communication? Discuss with advantages and disadvantages.
• Explain the concept of digital footprints and their impact on professional reputation, referencing “The Digital Citizen.”

From Readings

• What critical thinking skills does Andrew R. Chow highlight in “ChatGPT May Be Eroding Critical Thinking Skills”?
• What is Naomi Kritzer’s message in “Cat Pictures Please”?

UNIT 6: Professional Ethics

• Define whistle-blowing as it relates to IT professional integrity.
• Which is more important for professional success — IQ or EQ? What does the text say?
• What is “Dimmer dilemma” in Garber’s “Death by PowerPoint”?
• In “The Thief’s Story,” what name did the narrator use to stay ahead of the police?
• What are the professional codes of ethics for IT professionals?
• Explain the responsibilities of IT professionals in maintaining ethical standards.
• What is ethical decision-making in IT? Describe a real-world scenario.
• Discuss whistle-blowing: when is it justified and what are its professional consequences?
• What are the workplace ethical challenges faced by IT professionals today?
• How did the guide demonstrate leadership during the refugees’ journey, and what qualities made his leadership effective in a life-threatening situation in “The Great Answer”?
• Discuss the role of professional ethics in shaping the culture of IT organizations.
• Write an essay on ethical decision-making frameworks relevant to IT and business contexts in Nepal and beyond.

Grammar Focus

• Correct the following sentences using proper subject-verb agreement.
• Use ethical vocabulary correctly in professional sentences.

From Readings

• What is the moral of “The Necklace” by Guy de Maupassant?
• What does Luigi Ceccarini argue in “The Digital Citizen”?

QUICK TIPS FOR EXAM PREPARATION

• Group A (Very Short): Focus on definitions, terms from readings, and grammar concepts.
• Group B (Short): Practice 6-mark answers on presentation skills, letter types, active listening, and grammar exercises (tense and prepositions).
• Group C (Long): Be ready to write a formal complaint letter, discuss Netiquette/cyberbullying, and analyze leadership from readings.
• Readings matter — at least 2–3 questions every year come directly from the prescribed texts.
• Grammar sections consistently test tense correction and prepositions (at/on/in).

Note: This is for reference purpose only

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